Shipping & Returns
- General
- Order/Cancellation Policy
- Delivery Schedule
- International Orders
- Back Orders
- Price changes
- Tax Charges
- Important Notice to Freight Orders
Q: General
No returns on Electrical Parts, Decals, Marks, or Emblems.
All other returns subject to a 25% restock fee.
All returns must be in original packaging.
All returns must have a return authorization #.
Oversized boxes will cost more to ship. We will contact you if a shipment cost has changed.
Q: Order/Cancellation Policy
Please be sure you want something before you order it! In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate exchange fee.
Q: Delivery Schedule
We process your order right away. We will normally send your order to you within the time frame specified for each item as you place item in your cart. For Will Call orders, you will be notified when your order is ready for pickup.
Q: Back Orders
If your item is not in stock, we will back order for you. You will be notified via Email in 1-2 days if your item is back orded. You will have the option to cancel your order if you would rather not wait.
Q: Price changes
Prices subject to change due to interchanged part numbers in the event that this happens we will contact you prior to shipping. Oversized boxes will cost more to ship. Prices subject to change without notice, in the event of a price increase we will contact you prior to placing your order.
Q: Tax Charges
For orders made from within the United States sales tax will be applied to all in state orders. All other orders are tax free.
Q: Important Notice to Freight Orders
Please be sure to inspect the shipment for damage prior to signing for it. If there is noticeable damage to the box, please inspect the part for damage as well.
In the event that your part(s) is/are damaged, it is important that you refuse the delivery and contact us immediately. By signing for the shipment, you are agreeing that it was delivered in good condition, therefore no damage claim can be filed with the carrier.
Once the shipment is signed for, you are liable for any damage to the parts, so please be sure that your shipment has arrived in good condition prior to signing for it. If your delivery is being shipped to a commercial address, please be sure that any employee that could sign for it knows this information as well and either contacts you when the shipment comes in, or inspects it for damage before signing any paperwork.
**LIFT GATE NOTE** In the event that you should require a lift gate, the customer is responsible for the charges. These charges start at $90.00 USD from FedEx and you will get a bill in the mail from FedEx, after using this option.